Drama-Free Work – How to Prevent & Reverse Workplace Tension, Incivility & Mistrust

Monday 3:15 – 4:15 PM

Session Description

You’ve seen it: avoidance, talking about others instead of talking to them, rumors, negative speculation, factions, and lack of trust. Learn why negative assumptions pick up momentum and spread, how to short-circuit destructive disagreement, extinguish incivility and eliminate unconscious behaviors that spark toxic power struggles and cycles of mistrust.


Leslie Fiorenzo

Previously the Director of the Employee Assistance Center, with a focus on helping employers solve their trickiest people problems Leslie founded Coach With Leslie LLC, in 2020. She helps her clients remove the frustrations around poor communication and ineffective conflict management. Over her career she has taught 1000’s of professionals’ conflict resolution techniques and she knows what works, and what doesn’t. That’s why she wrote Twenty-One Lessons for Mastering the Difficult Conversation. Along with several certifications she holds a master’s in human resource development from Western Michigan University.