Crucial Conversations: Tools for Talking When Stakes Are High

Tuesday 2:00 – 3:00 PM

Session Description

According to our study of more than 650 people, employees waste an average of $1,500 and an eight-hour workday for every crucial conversation they avoid. Ninety-five percent of a company’s workforce struggles to speak up to their colleagues about their concerns. As a result, they engage in resource-sapping avoidance tactics including ruminating excessively about crucial issues, complaining, getting angry, doing unnecessary work, and avoiding the other person altogether. And with more people working from home, our research shows concerns are being voiced less than ever before. Attend this session to learn how to address conflict avoidance and nip it in the bud.


Justin Hale

Justin is a speaker and training designer for VitalSmarts, a Top 20 Training Company. His expertise includes organizational communication, conflict management, and personal effectiveness. His clients praise him for his ability to help them achieve results. Justin received his bachelor’s degree in social psychology from Brigham Young University and speaks at conferences nationwide.